Refund Policy

1. Subscription Billing

ContentPulse subscriptions are billed in advance on a recurring basis (monthly or annually) and renew automatically until cancelled. Each billing period grants a fixed allocation of Usage Credits, which do not roll over to the next period.

2. Free Account (No Paid Trial)

ContentPulse offers a free account so you can evaluate the platform before committing to a paid plan. We do not offer paid trials. Because you can assess the Services at no cost before purchasing, paid subscriptions and Usage Credits are non-refundable once a paid plan begins, except as set out in this policy.

3. Cancellations

You can cancel at any time from your account settings. Cancellation stops future renewals; it takes effect at the end of your current billing period, and you retain access until then. We do not provide partial refunds for the unused portion of a billing period, except where required by law (see Section 5).

4. General "No Refund" Rule

Because you can evaluate ContentPulse with a free account before paying, and because Usage Credits and AI processing are consumed and incur costs as soon as they are used, fees are non-refundable once a paid plan begins. This includes, without limitation: partially used billing periods, unused or expired Usage Credits, change of mind after Content has been generated, and downgrades. Plan downgrades and upgrades are pro-rated against future billing rather than refunded. The only circumstance in which we issue a refund is described in Section 6.

5. Statutory Consumer Rights (UK/EU and others)

If you are a consumer in the UK or EU, you may have a statutory right to cancel a purchase within 14 days. However, by starting to use the Services (for example, by generating Content or consuming Usage Credits) during this period, you acknowledge that the service has begun and you may lose the right to cancel for the portion already supplied. Nothing in this policy limits any non-waivable statutory rights you have under the consumer law of your country of residence.

6. When We Will Issue a Refund

The only circumstance in which ContentPulse issues a refund is where the Services materially fail to be delivered or to function as described and we are unable to remedy the problem within a reasonable time. In that case we will refund the affected fees to your original payment method. A genuine duplicate or erroneous charge will likewise be corrected. Outside of these circumstances, and subject to your non-waivable statutory rights (Section 5), all fees are non-refundable.

7. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is investigated.

8. How to Request a Refund

To request a refund or raise a billing question, email [email protected] with your account email and the relevant invoice or transaction details. We aim to respond within 5 business days.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date.